This course delves into the social and emotional skills that sustain positive relationships at work. It highlights the foundational and related skills of empathy and “emotional intelligence,” also known as EQ, which refers to the skills of identifying and regulating your own feelings, tuning into the feelings of others and understanding their perspectives, and using this knowledge to guide you toward constructive social interactions.
Drawing on research and real-world case studies, the course reveals how honing these skills promotes well-being within an organization, supporting everything from good management—managers high in empathy, for example, have employees who report being happier and take fewer sick days—to more effective teamwork, problem solving, and recovery from setbacks. The course also explains the psychological and neuroscientific roots of cooperative, compassionate behaviors, making the case that these are not just “soft” skills but core aspects of human nature that serve basic human needs.
What’s more, it offers practical ways to strengthen empathy, trust, and collaboration among teams and resolve conflicts more constructively—with a special emphasis on how socially intelligent leadership can build cultures of belonging and engagement. Those organizations that foster trusting, cooperative relationships are more likely to have a more satisfied, engaged—and more productive and innovative—workforce, with greater employee loyalty and retention.
The course instructors are expert faculty from UC Berkeley’s Greater Good Science Center, Dacher Keltner, Ph.D., and Emiliana Simon-Thomas, Ph.D., whose earlier edX course, The Science of Happiness, has been a global phenomenon, inspiring a half million students worldwide. Here they take a central insight from that course—that our personal well-being is entwined with our social connections—and explain how to apply it to the modern workplace to create more productive, satisfying experiences at work.
According to edx.org