This course is accredited by the Services Seta and material covers unit standard 252031 at NQF level 5 worth 4 credits.


Upon completion of this course, the participants should be able to:

• Demonstrate knowledge and understanding of the principles and concepts of emotional intelligence in respect of life and work relations.
• Analysing the role of emotional intelligence in interpersonal and intrapersonal relationships in life and work situations.
• Analysing the impact of emotional intelligence on life and work interactions.
• Evaluating own level of emotional intelligence in order to determine development areas.
• Developing your emotional intelligence (EQ)
• Enhancing your self-awareness (own strengths & preferences)
• Building your self-confidence (self-worth & pride)
• Professional & responsible behaviour (including assertiveness)
• Communication skills (social styles & flexing)
• Listening skills (different types & utlility)
• Dealing with “difficult people” skills (including conflict management)
• Dealing with limiting assumptions, perceptions & mental models
• Sound thinking & questioning skills
• Self management (short, medium & long term)


Module 1:
Self awareness
✓ Self-awareness and Mindfulness
✓ Life Balance – Nurturing all four areas of our life
✓ Emotional Intelligence Core competencies
✓ Johari’s window
✓ Myers Briggs Personality Test
✓ Locus of Control
✓ Being a victim of circumstances
✓ Or Being empowered and having internal power

Module 2:
Interpersonal Skills and Communication
✓ Developing polished interpersonal skills with staff and colleagues
✓ Giving negative feedback respectfully
✓ Receiving negative feedback gracefully
✓ Open and closed communication climates
✓ Listening Skills
✓ Communicating assertively
✓ Assertiveness test
✓ Demonstrating behavior that is direct, appropriate and respectful
✓ Dealing with aggressive people and bullies in the workplace
✓ Transactional Analysis
✓ Managing conflict effectively
✓ Learning to work with your manager effectively
✓ Showing appreciation

Module 3:
Understanding & managing our negative emotions
✓ Developing an emotional vocabulary
✓ Being attentive to one’s emotions
✓ Recognising negative emotions
✓ Effective techniques for managing negative emotions
✓ Stages of emotional change in traumatic times
✓ Finding the gift in difficult times
✓ Resiliency: Bouncing back quickly after a setback


Module 4:
Developing a positive focus
✓ Focusing on your blessings
✓ Having an attitude of gratitude
✓ Living from a space of positive emotions
✓ Focusing on the good in your life
✓ The sub-conscious and spiritual intelligence

Module 5:
Self Confidence and Self belief
✓ Deep appreciation of one’s inner beauty and unlimited potential
✓ Appreciating yourself
✓ Believing in yourself
✓ Building self-confidence
✓ Self confidence assessment
✓ Life skills Assessment

Module 6:
Life Purpose and Realisation of Potential
✓ Building a stronger inner self
✓ Identifying your mission and soul purpose
✓ Focusing on your core genius, gifts and talents
✓ Setting goals and objectives
✓ Visualisation and Affirmation techniques
✓ Three obstacles to success:
✓ Considerations, fears & roadblocks
✓ Having an orientation for taking action
✓ Drawing up an action plan for achieving critical goals

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